At Fame Furni Sales, we combine premium craftsmanship with exceptional service to ensure your complete satisfaction. Our shipping and returns policies reflect our commitment to delivering luxury furniture with the care and attention your home deserves.

Shipping Information

Order Processing

All orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

  • Standard Shipping (£12.95): Via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS with delivery in 15-25 business days after dispatch

Please note: Delivery times are estimates and may vary slightly depending on your location. We currently ship worldwide, with the exception of some Asian countries and remote regions.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal

Returns & Exchanges

While we take every measure to ensure our furniture meets the highest standards of quality, we understand that sometimes a return may be necessary.

Our Return Commitment

We accept returns within 15 days of delivery for most items, provided they are in their original, unused condition with all tags and packaging intact.

Important Return Conditions:

  • Return shipping costs are the customer’s responsibility
  • A 15% restocking fee applies to opened furniture items
  • Custom or made-to-order pieces cannot be returned (see exceptions below)

Non-Returnable Items

Due to their bespoke nature, the following cannot be returned unless faulty:

  • Custom upholstery selections (boucle, velvet, or other premium fabric choices)
  • Made-to-measure furniture (including certain bed frames and dining tables)
  • Final sale items marked as such during purchase

Refined Return Process

Step 1: Initiate Your Return

Email our customer service at [email protected] with:

  • Your order number
  • Product name(s) from your order
  • Reason for return
  • Preferred resolution (refund or exchange)

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Dear Fame Furni Sales Team,

I would like to initiate a return for the following item(s) from order #[Your Order Number]:

• [Product Name] – [Quantity]

Reason for return: [Please specify]

I prefer: ☐ Refund ☐ Exchange for [Alternative Product if applicable]

Please advise next steps at your earliest convenience.

Best regards,

[Your Full Name] [Your Contact Number]

Step 2: Receive Authorization

Within 2 business days, our team will email:

  • Return authorization number
  • Approved return method instructions
  • Return shipping address: 37 Princes Ave, Kingston upon Hull, GB CH5S 4AZ

Step 3: Prepare Your Package

Ensure items are:

  • In original packaging with all protective materials
  • Included with original tags and documentation
  • Securely packed to prevent transit damage

Step 4: Ship & Track

We recommend using a tracked shipping service. Retain your proof of postage until the process is complete.

Refund Processing

Upon receipt and inspection of returned items:

  • Timeline: Refunds processed within 5 business days of warehouse receipt
  • Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Notification: Email confirmation sent when processed

Note: Bank processing times may add 3-5 additional business days for the refund to appear on your statement.

Exchange Process

For exchanges of available stock items:

  • Follow standard return procedure
  • Specify desired exchange item in your request
  • We’ll process once original item is received
  • Shipping charges for the new item may apply

Damaged or Defective Items

For items arriving damaged or with manufacturing defects:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage/defect
  • We’ll arrange collection at our expense
  • Receive priority replacement processing

Designer Care

Our furniture pieces are investments in refined living. Should you need any care advice for your items, our design team is available for consultation at [email protected].

For any questions regarding our shipping or returns policy, please contact our Customer Experience team who will assist with the same attention to detail found in our designer collections.