At Fame Furni Sales, we take as much care in ensuring your complete satisfaction as we do in crafting our premium furniture collections. Should any item not meet your expectations, our refined returns process ensures a resolution worthy of our luxury service standards.

Our Return Commitment

We accept returns within 15 days of delivery for most items in their original, unused condition with all tags and packaging intact. Please note:

  • Return shipping costs are the customer’s responsibility
  • A 15% restocking fee applies to opened furniture items
  • Custom or made-to-order pieces cannot be returned (see exceptions below)
Non-Returnable Items: Due to their bespoke nature, the following cannot be returned unless faulty:
  • Custom upholstery selections (boucle, velvet, or other premium fabric choices)
  • Made-to-measure furniture (including certain bed frames and dining tables)
  • Final sale items marked as such during purchase

Refined Return Process

Step 1: Initiate Your Return

Email our customer service at [email protected] with:

  • Your order number
  • Product name(s) from your order
  • Reason for return
  • Preferred resolution (refund or exchange)

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Dear Fame Furni Sales Team,

I would like to initiate a return for the following item(s) from order #[Your Order Number]:

• [Product Name] – [Quantity]

Reason for return: [Please specify]

I prefer: ☐ Refund ☐ Exchange for [Alternative Product if applicable]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Authorization

Within 2 business days, our team will email:

  • Return authorization number
  • Approved return method instructions
  • Return shipping address (37 Princes Ave, Kingston upon Hull, GB CH5S 4AZ)

Step 3: Prepare Your Package

Ensure items are:

  • In original packaging with all protective materials
  • Included with original tags and documentation
  • Securely packed to prevent transit damage

Step 4: Ship & Track

We recommend using a tracked shipping service. Retain your proof of postage until the process is complete.

Refund Processing

Upon receipt and inspection of returned items:

  • Timeline: Refunds processed within 5 business days of warehouse receipt
  • Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Notification: Email confirmation sent when processed

Note: Bank processing times may add 3-5 additional business days for the refund to appear on your statement.

Exchange Process

For exchanges of available stock items:

  1. Follow standard return procedure
  2. Specify desired exchange item in your request
  3. We’ll process once original item is received
  4. Shipping charges for the new item may apply

Damaged or Defective Items

For items arriving damaged or with manufacturing defects:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage/defect
  • We’ll arrange collection at our expense
  • Receive priority replacement processing
Designer Care: Our furniture pieces are investments in refined living. Should you need any care advice for your items, our design team is available for consultation at [email protected].

For any questions regarding our returns policy, please contact our Customer Experience team who will assist with the same attention to detail found in our designer collections.